Returns are accepted only on defects found by the customer immediately upon arrival and confirmed by our quality-control Staff exactly when the material is returned. The times required for making the return request are 14 days from the receipt of the product. If you are not satisfied with the product, you can return it within 14 days of receipt and the shipping costs will be charged to the customer.
We inform you that sometimes the display of colors on web-site may be different from the real, depending of the device that is used for display.
Any type of return must be agreed. Please contact us directly to the following email address: firstname.lastname@example.org .
The product that is returned must arrive in perfect conditions with original packaging and accompanied by the label as received, and with a copy of DDT document of transport that was attached at the package. If the product is not eligible, no return authorisation will be given.