HELP

All our shipments are exectured every Friday for orders we receive within Thursday evening. Costs of shipment are indicated in the order form.

Couriers deliver in a range of time of 48/72 hours after the pick up ( holidays and pre-holiday date are excluded) except for disadvantaged areas and islands likely can be delayed.

If the payment is effectued by bank transfer, shipment times will runs from the moment that we receive the bank transfer itsame. 

In order to guarantee a good quality service, and avoid misunderstanding, please insert the full correct delivery address complete in all its data, indicating your phone –number sothat the courier can easily connect with you.

During closing time of the company, our on-line-shopping despatches are suspended, the dates are continously uptodated on the News page of the web-site.

We are not responsible for orders left in stock or returned to sender due to incomplete or incorrect address, for absent recipient or cash on delivery payment amount not available. In this case the product will return back to our office and the cost of the second shipment will be charged.

To the customer with a supplement of € 15,00.

Payments can be made by Paypal, advance bank transfer or cash on delivery (with a supplement amount of € 2.50).

All our transactions are secure. The web –site is equipped with encrypting system SSL that guarentee maximum protection of personal data and payments.

Returns are accepted only on defects found by the customer immediately upon arrival and confirmed by our quality-control Staff exactly when the material is returned. The times required for making the return request are 14 days from the receipt of the product. If you are not satisfied with the product, you can return it within 14 days of receipt and the shipping costs will be charged to the customer.

We inform you that sometimes the display of colors on web-site may be different from the real, depending of the device that is used for display.

Any type of return must be agreed. Please contact us directly to the following email address: devese@devese.it .

The product that is returned must arrive in perfect conditions with original packaging and accompanied by the label as received, and with a copy of DDT document of transport that was attached at the package. If the product is not eligible, no return authorisation will be given.

Instructions to take care

• If the product has wrinkles, it is advisable to iron the bag with a medium temperature steam iron, paying attention.

The product is Made in Italy

This bag has been made using special finishes and materials subjected to artisan treatments .

• Therefore, each bag is unique and original and any “imperfection” present at the purchase or later, is not to be considered as such, but a confirmation that it has been made with manual procedures entirely Made in Italy.